How to File a Claim with Ilera Eko

Filing a claim with Ilera Eko can be a daunting task, especially when you’re already dealing with the stress of a medical issue.

But it’s a crucial step in accessing the healthcare services you need.

how to register for ilera eko

As a resident of Lagos State, you’re fortunate to have access to the Ilera Eko healthcare program, designed to provide affordable and quality healthcare to all.

However, navigating the claims process can be overwhelming, with complex forms, deadlines, and requirements to keep track of. That’s why we’ve created this step-by-step guide to help you file your claim with confidence and ease.

In this article, we’ll take you by the hand and walk you through the entire process, steps of filing a claim with Ilera Eko, ensuring you get reimbursed for your covered medical expenses.

We’ll also share some valuable tips and reminders to ensure your claim is processed smoothly and efficiently.


Here are the steps on how to file a claim with LASHMA for Ilera Eko this 2024.


Before you begin filing your claim, it’s essential to understand the claims process and what to expect.

Think of it like mapping out a road trip – you need to know the route, the stops along the way, and the final destination. SEE THE COST OF ILERA EKO HEALTH SCHEME

Ilera Eko’s claims process is designed to be straightforward and efficient, but it’s still important to familiarize yourself with the key milestones and timelines.

Here’s a brief overview to get you started:

  • Pre-authorization: For certain medical procedures or treatments, your healthcare provider may need to obtain pre-authorization from LASHMA. This ensures that the treatment is covered under your plan.
  • Claim submission: Once you’ve received medical treatment, your healthcare provider will submit a claim to Ilera Eko on your behalf.
  • Claim assessment: Ilera Eko’s claims team will review your claim to ensure it meets the necessary criteria and guidelines.
  • Payment or reimbursement: If your claim is approved, Ilera Eko will pay your healthcare provider directly or reimburse you for out-of-pocket expenses.
  • Appeals: If your claim is denied, you have the right to appeal the decision and provide additional information or supporting documents.


You’ve got a clear understanding of the claims process – now you have to gather the necessary documents to support your claim.

LASHMA requires specific documents to process your claim efficiently. Don’t worry, we’ve got a checklist to help you stay on track

  • Completed claim form: This is the foundation of your claim. Make sure you fill it out accurately and thoroughly.
  • Medical reports and bills: These documents provide crucial information about your treatment and costs.
  • Prescription and diagnosis: Your healthcare provider’s prescription and diagnosis are essential in determining the nature of your treatment.
  • Proof of payment: If you’ve already paid for your treatment, be sure to include receipts or proof of payment.
  • ID and membership card: Don’t forget to include a copy of your Ilera Eko membership card and a valid government-issued ID.

Remember, having all the necessary documents in order will help speed up the claims process and reduce the likelihood of delays or rejections.

Take your time, double-check your documents, and make sure everything is in order before moving on to the next step – filling out the claim form.


You’ve gathered all the necessary documents – now it’s time to fill out the claim form.

The claim form is the backbone of your application, and accuracy is key.

Take your time, and follow these tips to ensure you fill it out correctly:

  • Read the instructions carefully: Don’t skip over the instructions – they’re there to guide you through the process.
  • Fill out the form completely: Make sure you answer every question and provide all required information.
  • Be accurate and truthful: Double-check your information to avoid errors or discrepancies.
  • Use a clear and legible handwriting: If you’re filling out a physical form, make sure your handwriting is easy to read.
  • Attach supporting documents: Remember to include all the documents you’ve gathered in Step 2.

If you’re unsure about any section of the form, don’t hesitate to reach out to Ilera Eko’s customer support or LASHMA . They’re there to help you navigate the process.


You’ve filled out the claim form and gathered all the necessary documents – now it’s time to submit your claim.

Submitting your claim is a crucial step in the process, and Ilera Eko health scheme offers several options to make it convenient for you:

  • Online submission: You can submit your claim through Ilera Eko’s website or mobile app. This is the fastest and most efficient way to submit your claim.
  • Email submission: You can also submit your claim via email to Ilera Eko’s claims department.
  • In-person submission: If you prefer, you can submit your claim in person at any LASHMA office or designated drop-off location.

Before submitting your claim, double-check that you have all the necessary documents and information. This will help avoid any delays or rejections.


You’ve submitted your claim – now it’s time to play the waiting game.

Following up on your claim is an important step in the process, as it ensures that your claim is being processed and that any issues are addressed promptly.

Here’s how you can follow up on your claim:

  • Check your email and phone messages: LASHMA may contact you for additional information or to update you on the status of your claim.
  • Log in to your online account: You can check the status of your claim online, anytime.
  • Contact Ilera Eko’s customer support: If you have any questions or concerns, don’t hesitate to reach out to Ilera Eko’s customer support team.

Ensure you keep a record of your follow-up attempts, including the date, time, and details of your conversations.

This will help you keep track of your claim’s progress and ensure that any issues are resolved efficiently.


Filing a claim with Ilera Eko doesn’t have to be a daunting task.

Once you gather the necessary documents, understand your coverage, and following the steps outlined above, you can ensure a smooth and efficient claim filing process.

Remember, if you have any questions or need further assistance, don’t hesitate to contact Ilera Eko directly.

Have you ever filed a claim with Ilera Eko?

Share your experiences (positive or negative) in the comments below!

This can help others navigate the process and learn from shared experiences.

Insurance Infofinder

Nigeria's Top Insurance Information Blog

You may also like...

Leave a Reply

Your email address will not be published. Required fields are marked *